Frequent question: What happens if my car can’t be fixed?

What happens if a dealership can’t fix your car UK?

When it comes to repairs, the dealer has one chance to fix the fault. If the fix doesn’t work, you are entitled to a refund. You won’t get the full purchase price back, though. Any usage of the car will be taken into account and the refund will be adjusted accordingly.

Can a garage keep my car if I refuse to pay UK?

If you are refusing to pay while you dispute the bill, the garage has the right to keep your vehicle until the debt is paid. If you need the vehicle back before you can settle the dispute, you should pay “under protest”.

Can I return my car on finance if its faulty?

By law, the vehicle you are sold must be of satisfactory quality, fit for purpose and as described. Otherwise you’re entitled to take it back and claim a refund. The car must not be faulty or broken when purchased, and it must be of a standard that a reasonable person would expect, considering its age and mileage.

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Can I return a car within 14 days?

In an “off-premises”/distance sale, the customer has 14 days after delivery of the goods to cancel the order. If the business does not inform the consumer of their 14-day right to cancel, then the consumer will have up to 12 months after delivery of the goods to cancel the order.

Is it illegal to not service your car?

FALSE: “Servicing your vehicle is a legal requirement”

While regular servicing is highly recommended to keep your vehicle in good shape, unlike an MOT check, an annual service is not a legal requirement, nor is it a pre-requisite to insuring your vehicle.

How do I know if a mechanic is ripping me off?

If the rotor doesn’t have any deep ridges that you can feel with your finger (on most cars you can see and feel your rotors through the hubcap), the mechanic should be able to use a lathe to scrape off a layer of metal and enable you to keep using the rotors.

Can I choose where my car is repaired after an accident UK?

The Motor Vehicle Block Exemption Regulations is an EU law which gives car owners the right to freely choose any repairer or body shop to repair their vehicle. Under your UK car insurance repair rights, you’re not obliged to go with an approved repairer chosen by your insurance provider if you don’t want to.

Can I refuse a car on finance?

Rejecting a car bought with finance

If you’ve bought your car on finance, car rejection can be a little trickier, but not impossible. That’s because you don’t legally own the car until you’ve paid the final instalment of your finance plan. This could be some three or four years away.

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Can I reject a car after 6 months?

It is possible to reject a car after six months. But it’s a lot more difficult. You must prove that the fault was present on the car when you bought it. And that is very difficult after you’ve owned the car for months, unless of course you had the car assessed by a technician the moment you got it home from the garage.

Is there a cooling off period when buying car?

Cooling off periods

A one-day, waivable cooling off period applies to purchases of new and used cars when it’s financed by a linked credit arrangement. Linked credit is when finance is provided by or facilitated by the motor dealer selling the vehicle.

What rights do you have when buying a used car privately?

Your legal rights when buying a used car privately

  • The seller must have the right to sell the car.
  • The vehicle should match the description given by the seller.
  • The car must be roadworthy – it is a criminal offence to sell an unroadworthy car.

Can I return a used car if I don’t like it?

If you’ve bought a used car that turns out to be faulty, then you are covered by the Consumer Rights Act 2015. This means that you are entitled to a full refund if you take the car back to the dealer within 30 days of purchase if you can prove that the fault was already there when you purchased the car.